We have adjusted our clinic protocols in light of the worsening COVID-19 outbreak and the recent cases diagnosed in our community. These protocols are outlined below. First and foremost, we want to assure all of you that your pet’s health and well-being remains our priority. We will continue to work with you in this difficult time to ensure that your pet receives any and all care that they need.
The below protocol has been developed to ensure the safety and well-being of our clients and staff at this time. As the COVID-19 outbreak is evolving and changing, we will continue to re-evaluate our protocols and keep our clients up to date. These protocols are fluid and subject to change as needed. These protocols are effective immediately.
– The clinic will now operate on a “Drop off” and “Drive up” basis only. Please stay in your vehicle and call 403-932-2370 when you arrive for your appointment. Our staff will meet you at the door of the clinic to collect your pet. We will bring a leash for the dogs (we will switch leashes at the door) and we ask that cats and other small pets be confined to a kennel. After your pet has been examined, the veterinarian will call you to discuss their findings and recommendations. Please alert staff before your appointment if you have recently traveled, been in contact with someone who has recently traveled, have been diagnosed with COVID-19, have been in contact with someone diagnosed with COVID-19 or have any cold and flu symptoms.
- If you require food or medications for your pet, please call the clinic to order these products. We will inform you when they will be ready for pickup. Please call the clinic (403-932-2370) when you arrive for pickup and we will bring these products to your vehicle.
- We will no longer accept cash transactions. We ask that you please pay by credit card over the phone if at all possible. If you are not able to do this, please call our reception staff to discuss other options.
- Please reach out to the clinic if you are self-isolating, quarantined, have cold and flu symptoms or are a high-risk person. We will work with you to make sure that your pet receives the care they need. We can potentially arrange drop off services for food and medications situation dependent.
- Know that we are always available to talk over the phone. If you have any questions or concerns about your pet, or if you aren’t sure if they should come in for an appointment, you are welcome to call the clinic.
- We are no longer booking any new wellness appointments or elective surgeries for the foreseeable future. We are not cancelling any existing appointments; however, this could be subject to change as the outbreak continues to evolve. Please call the clinic if you wish to change or cancel an existing appointment.
We realize that this is a stressful time for everyone. Please know that we are here to help and will try to assist our clients and their pets in any way possible. As a community, we continue to have to be flexible and make adjustments to how we live and work. We know that this is not always easy and we greatly appreciate your consideration and understanding.
We continue to feel so fortunate to have such a dedicated team and a loyal, caring and committed community of clients. We will continue to support each other and work together to get through this challenging time.
Thank you for being a part of our clinic family. Keep well
Dr Libby Fulton, Dr Tracie Unrau and Dr Silvia Dimigen
Arrowhead Veterinary Centre
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